Frequently Asked Questions

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.

Your order will usually reach your doorstep between 2 to 3 working days from the date of order. However the delivery can take up to 6 to 7 working days during busy holiday season or our mega sales events.

Our ordering system will automatically send you an email confirmation that your order was successfully submitted. This Email will be Containing Complete Information about Your Order Like Billing, Products Details & Address you Entered etc. Please make sure that the email address you provide is correct. Upon processing, We will additionally Call you on the Cell Phone number you will provide in your Order Form to confirm your Order. Once your Order is Shipped you will again receive an email containing the Tracking Number of your Order.

Orders above Rs.1,999 ship free of charge.

For orders below Rs.1,999 we charge a fix rate of Rs.199 per order.

Our system automatically calculates the correct shipping charge when you place your order.

We Call every Single Customer who have placed order on our website to verify his/her order. This help us to avoid any Fake orders and helps Customer to verify that we are sending correct Items to them. If for some Reason you were not able to receive call from us, please call us back at +92 340 092 0000 to confirm your Order.

If we reduce our price within 7 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, Daily Deal and B Quality section do not apply to this.

You will see a field named "Gift Card or Credit Voucher" during your checkout. Enter the code in this field and you will get the promised discount or credit

No. You can not open the package without making the payment to the courier. We sell everything with a 15 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value. For example: If you purchased an item on sale for Rs. 1000 and its original value was Rs. 1500, we will refund you Rs. 1000 only.

ONIEO is totally committed to protecting the privacy of all our site visitors and customers. We do not share, sell or rent any personally identifiable information about you without your permission. We also protect it from unauthorized access, modification and disclosure.

If you have made a purchase from us, we may occasionally update you on our latest products, news and special offers via e-mail or post. All our customers have the option to opt-out of receiving marketing communications from us at any time.

For any further queries regarding our privacy policy, please contact our team at support@onieo.com

Privacy FAQs

Q: What information do we collect?

A: We will collect the following information from you: Name; Address; Telephone Number; Email Address.

Q: Why we collect your information?

A: When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone no and email address. When you browse our store, automatically we receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing with your permission, we may send you emails about our store, new products and sales events.


Q: What we may do with personally identifiable information?

A: We may transfer your details (including postal address, telephone number or email address) to third-party agencies whereby we are utilizing their services to distribute Onieo marketing or advertising material. Under no circumstances will your details be distributed to a third-party agency with the intention that this agency will use your details. We will ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures, to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing, are implemented.


Q: What we will not do with personally identifiable information?

A: We will not rent, give or sell your personally identifiable information to any outside organization for that organization’s own use without your consent.

Q: How we treat the information of children?

A: Onieo does not intend to collect any personally identifiable information from children under thirteen years old. If a child provides us with personally identifiable information, his or her parents/guardians should email us at support@onieo.com and request that this information is deleted from our files. We will endeavor to remove this data in a timely manner.


Q: How do I update my personal information?

A: You can review, change or delete personal information related to the use of our site. To access your information, simply login to your account by clicking “sign in”, and update your information as required. We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.

We will gladly accept any unworn, unwashed merchandise with original tags within 15 Days of purchase for a refund or an exchange.

Please return goods with a copy of the invoice and mention the reason for returning the items.

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 

Exchange Voucher of the item's invoice value will be given to the customer asking for an exchange.

Delivery Charges will not be refunded. 

Refund requests will be processed within 3 days after receiving the return products.

All returns should be sent to Returns Department, ONIEO, 3KM Sahianwala Road
Khurrianwala, 38000, Faisalabad.

For further queries about exchanges and returns, Please contact us at +92 340 092 0000 (9 AM to 6 PM)

1. Download and fill the return exchange form here.

2. Pack the merchandise and include the exchange refund form.

3. Ship to:

Returns Department

ONIEO

3KM Sahianwala Road
Khurrianwala, 38000, Faisalabad, Pakistan

Note:

Please return the merchandise via traceable delivery i.e. courier or registered post at your own expense 

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