Exceptional Terry Shorts

• Free Shipping on all orders over the value of Rs.1,499.
• We charge Rs.199 on all orders under the value of Rs.1,499.
• Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
• Orders received after 12:00 pm will be dispatched the next day.
• Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
• Delivery time is between 2 to 3 working days (No delivery on Sundays). However delivery can take up to 6 to 7 working days during busy shopping season or our sales events.
• On orders weighing more than 10 KGs will be charged Rs.50 per extra KG.

Return & Exchange Details

• We will gladly accept any unworn, unwashed product with original tags within 30 Days of purchase for a refund or an exchange.
• Refund will be in the shape of Voucher and product replacement.
• Please return goods with a copy of the invoice and mention the reason for returning the items.
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our provided address. Address will be provide by our representative.  
• Delivery Charges will not be refunded. 
• Refund requests will be processed within 7 working days after receiving the return products.
• For further queries about exchanges and returns, please contact us at +92 340 092 0000

FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. COMPLETE RETURN FORM

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

Don't have a Return Form?

Please click here to download one.

if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

2. Contact with our representative

Tell your concern to our representative we will guide to you accordingly.

3. REPACK PACKET

After our representative instructions repack your packet with original packing and follow our representative instructions.

4. SHIP TO

Customer will send/handover packet to given address by our representative.

ONIEO Warehouse
3KM Sahianwala Road 
Khurrianwala  
Faisalabad, 38000 

Telephone / Whats App: +92 340 092 0000 (09:00 AM to 6:00 PM Monday - Saturday)

E-Mail Support: support@onieo.com